Hauling Service Agreement
This Hauling Service Agreement (“Agreement”) is between the Hauler and the Customer identified below, generated per job through the TowGether platform. It incorporates the TowGether Terms of Service, including arbitration. TowGether is not a party to this Agreement and is not a carrier or broker.
Job Details
The following details are completed per job through the platform:
- Hauler (name / account ID)
- Customer (name / account ID)
- Service type (junk removal, in-town haul, furniture & appliances, equipment delivery, vehicle transport, storage & small moves)
- Pickup address / date & time window
- Delivery address
- Items / inventory summary
- Quoted price (and rates for scope changes)
- Full Value Protection elected (declared value)
1. Services
Hauler will pick up, transport, and deliver the listed items using Hauler's own vehicle and equipment. Hauler determines route and method. Loading/unloading assistance is included only if stated in the booking.
2. Payment and Escrow
Customer's payment is held by the platform and released to Hauler when Customer confirms delivery or 72 hours after documented delivery, whichever is first. Changes in scope (added items, stairs, wait time beyond 30 minutes) are billed at the rates in the listing and must be logged in-app before completion.
3. Inventory and Condition
The parties must complete photo documentation of the items at pickup and delivery. For jobs over $[500] or interstate jobs, Exhibit A (Inventory / Bill of Lading) must be completed and e-signed at pickup.
4. Liability for Loss or Damage — READ CAREFULLY
Unless Customer purchased Full Value Protection at checkout, Hauler's liability for loss or damage to items is limited to the released value of $0.60 per pound per article, the standard used in the moving industry. If Full Value Protection was purchased, covered loss is settled up to the declared value per the plan terms. Claims must be filed through the platform within 48 hours of delivery with the photo record. Hauler is not liable for: items packed by Customer in boxes or containers Hauler could not inspect; inherently fragile items not disclosed at booking; pressed wood/particleboard furniture damage from ordinary handling; or documents, currency, jewelry, and other high-value small items, which Customer must transport personally.
5. Prohibited Items
No hazardous materials (fuel, propane, chemicals, batteries unless factory-installed), firearms or ammunition, illegal goods, perishables, plants regulated across state lines, people, or animals.
6. Customer Warranties
Customer warrants that Customer owns or is authorized to move the items; that disclosed weights and access conditions (stairs, elevators, parking) are accurate; and that items are ready at the pickup window. Wait time and failed pickups caused by Customer are chargeable per the listing.
7. Independent Contractor
Hauler is an independent business, not an employee or agent of Customer or TowGether. Hauler is solely responsible for its vehicle, equipment, taxes, insurance, and compliance with all licensing and transportation laws applicable to its operations.
8. Indemnification
Each party indemnifies the other against third-party claims arising from its own negligence or willful misconduct. Customer additionally indemnifies Hauler against claims arising from undisclosed hazardous or illegal items.
9. Cancellation
Free cancellation until 24 hours before the pickup window; thereafter Customer owes a cancellation fee of $[FEE or %]. Hauler no-shows result in full refund and platform penalties to Hauler.
10. Disputes
Platform resolution first, then arbitration per the Terms of Service. Governed by the law of the pickup state, except where federal transportation law applies.
Signatures. The parties sign electronically through the platform; the platform's e-signature record (name, account, timestamp, IP) is binding under the E-SIGN Act and applicable state law.
Hauler and Customer signature blocks are completed in the per-job copy of this agreement.