Customer support

Email: towgethersupport@gmail.com (Email us any time. You can also reach us through the platform’s built-in messaging, which keeps everything documented in one place.)

Message us on the platform

Every booking and listing has a built-in message thread — open your inbox from the top bar and we'll see your message there. It keeps everything documented in one place, which also protects you if there's ever a dispute.

What to include

The more you tell us, the faster we can help: the listing or booking involved, what happened, and any photos from your check-in/check-out record.

Response time: we aim to reply within 1 business day.