Customer support

Email: support@towgether.com (Sample address — our official support inbox is being set up. In the meantime, the fastest way to reach us is through the platform itself.)

Message us on the platform

Every booking and listing has a built-in message thread — open your inbox from the top bar and we'll see your message there. It keeps everything documented in one place, which also protects you if there's ever a dispute.

What to include

The more you tell us, the faster we can help: the listing or booking involved, what happened, and any photos from your check-in/check-out record.

Response time: we aim to reply within 1 business day.